# The Zopim Live Chat API stops working

Calls to /api/v2/* on Zopim Chat API stopped working on May 12, 2025.

On May 12, 2025, Live Chat API endpoints that use the /api/v2/* path on www.zopim.com will stop working. Calls sent to these endpoints will fail after this date.

## What to use instead

Call the Live Chat API at {subdomain}.zendesk.com/api/v2/chat instead.

- API: Zopim Chat API (www.zopim.com)
- Kind: Endpoint removal
- Announced: August 19, 2024
- Takes effect: May 12, 2025
- Calls after that day: fail
- Calls it hits: `/api/v2/*`
- Source: [Announcement](https://developer.zendesk.com/api-reference/changelog/changelog/)
- Verified: October 26, 2026, against Zopim Chat API's own pages
- Page: https://www.okapi.bot/providers/zopim-chat-api/breaking-changes/the-zopim-live-chat-api-stops-working/

## Zopim Chat API's words

> Beginning May 12, 2025, Live Chat API endpoints that use the www.zopim.com/api/v2 path will stop working.

Okapi finds the calls this change hits in your repo and opens the pull request with the fix: https://github.com/apps/okapi-agent