{"slug":"twilio-frontline-api","name":"Twilio Frontline API","host":"frontline-api.twilio.com","site":"https://twilio.com","category":"communication","docsUrl":null,"sources":[{"kind":"archive","url":"https://www.twilio.com/en-us/changelog/frontline-is-entering-eol--here-s-what-that-means-for-customers"}],"url":"https://www.okapi.bot/providers/twilio-frontline-api/","json":"https://www.okapi.bot/api/v1/providers/twilio-frontline-api.json","breakingChanges":[{"slug":"the-frontline-api-stops-working","api":"twilio-frontline-api","title":"The Frontline API stops working","kind":"removal","outcome":"fails","model":null,"announcedAt":"2025-09-30","effectiveAt":"2026-09-30","scope":null,"calls":[],"method":null,"path":null,"source":{"url":"https://www.twilio.com/en-us/changelog/frontline-is-entering-eol--here-s-what-that-means-for-customers","kind":"archive"},"quote":"Building on that direction, we’re now officially retiring the product on September 30, 2026.","migration":"Move to Twilio Flex or a mobile-first partner app that Twilio recommends (SpokePhone, Quo, Fastcall).","migrationChange":null,"needsDecision":"Twilio retires Frontline without a direct API replacement; choosing Flex or a partner is the team's decision.","text":{"summary":"Twilio will retire Frontline on September 30, 2026. On that date, calls to frontline-api.twilio.com will fail as the product shuts down.","migration":"Teams must decide on an alternative because Twilio is retiring Frontline without a direct API replacement. You can move to Twilio Flex or to a recommended mobile-first partner app such as SpokePhone, Quo, or Fastcall.","by":"writer"},"publishedAt":"2026-10-23T10:41:25.044Z","updatedAt":"2026-10-23T19:50:56.544Z","status":"in_effect","tone":"broken","url":"https://www.okapi.bot/providers/twilio-frontline-api/breaking-changes/the-frontline-api-stops-working/"}]}