{"slug":"livechat-api","name":"LiveChat API","host":"api.livechatinc.com","site":"https://livechatinc.com","category":"communication","docsUrl":null,"sources":[{"kind":"changelog","url":"https://platform.text.com/docs/messaging/agent-chat-api/changelog"},{"kind":"archive","url":"https://platform.text.com/resource-center/updates/deprecating-api-v3-2"}],"url":"https://www.okapi.bot/providers/livechat-api/","json":"https://www.okapi.bot/api/v1/providers/livechat-api.json","breakingChanges":[{"slug":"the-v3-2-api-stops-working","api":"livechat-api","title":"The v3.2 API stops working","kind":"version_retirement","outcome":"fails","model":null,"announcedAt":"2023-02-08","effectiveAt":"2023-03-31","scope":null,"calls":["/v3.2/*"],"method":null,"path":"/v3.2/*","source":{"url":"https://platform.text.com/resource-center/updates/deprecating-api-v3-2","kind":"archive"},"quote":"Make sure to migrate your application to v3.3 or, most preferably, to the current stable API version (v3.5) by 31-03-2023 .","migration":"Call a stable version (https://api.livechatinc.com/v3.5/... or later); from v3.3 on, webhooks and properties are registered per application and enabled per license.","migrationChange":null,"needsDecision":null,"text":{"summary":"On March 31, 2023, the provider retired the v3.2 API. Requests to any /v3.2/* endpoint fail after that date. The change affects all callers sending requests to these paths.","migration":"Migrate your application to v3.3 or to a stable version such as v3.5 or later. From v3.3 on, the move requires updating how you configure integrations, as webhooks and properties are registered per application and enabled per license.","by":"writer"},"publishedAt":"2026-10-23T10:06:59.486Z","updatedAt":"2026-10-25T10:33:13.211Z","status":"in_effect","tone":"broken","url":"https://www.okapi.bot/providers/livechat-api/breaking-changes/the-v3-2-api-stops-working/"},{"slug":"multicast-changes-the-customers-ids-recipient-type-was-removed","api":"livechat-api","title":"Multicast changes: the customers.ids recipient type was removed","kind":"removal","outcome":"fails","model":null,"announcedAt":null,"effectiveAt":null,"scope":null,"calls":["/multicast","body parameter customers.ids"],"method":null,"path":"/multicast","source":{"url":"https://platform.text.com/docs/messaging/agent-chat-api/changelog","kind":"changelog"},"quote":"The customers.ids recipient type was removed from the Multicast (Web & RTM) method for all API versions.","migration":null,"migrationChange":null,"needsDecision":null,"text":null,"publishedAt":"2026-10-23T10:54:33.267Z","updatedAt":"2026-10-23T10:54:33.267Z","status":"deprecated","tone":"deprecated","url":"https://www.okapi.bot/providers/livechat-api/breaking-changes/multicast-changes-the-customers-ids-recipient-type-was-removed/"}]}