{"slug":"help-scout-api","name":"Help Scout API","host":"api.helpscout.net","site":"https://helpscout.net","category":"communication","docsUrl":null,"sources":[{"kind":"changelog","url":"https://developer.helpscout.com/mailbox-api/"},{"kind":"archive","url":"https://developer.helpscout.com/help-desk-api/"}],"url":"https://www.okapi.bot/providers/help-scout-api/","json":"https://www.okapi.bot/api/v1/providers/help-scout-api.json","breakingChanges":[{"slug":"the-mailbox-api-1-0-is-deprecated","api":"help-scout-api","title":"The Mailbox API 1.0 is deprecated","kind":"version_retirement","outcome":"fails","model":null,"announcedAt":"2019-11-20","effectiveAt":null,"scope":null,"calls":["/v1/*"],"method":null,"path":"/v1/*","source":{"url":"https://developer.helpscout.com/help-desk-api/","kind":"archive"},"quote":"Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward.","migration":"Move to the Inbox (Mailbox) API 2.0 at https://api.helpscout.net/v2/... with OAuth 2.0 (client credentials or authorization code) instead of API-key basic auth.","migrationChange":null,"needsDecision":null,"text":{"summary":"The legacy Mailbox API 1.0 was deprecated on November 20, 2019, without an announced shutdown date. This change affects all requests made to the /v1/* endpoints. Once retired, unsupported calls to these endpoints fail.","migration":"Migrate to the Inbox (Mailbox) API 2.0. This upgrade requires switching authentication from API-key basic auth to OAuth 2.0 using either client credentials or authorization code flows.","by":"writer"},"publishedAt":"2026-10-23T10:06:43.322Z","updatedAt":"2026-10-25T21:34:23.493Z","status":"deprecated","tone":"deprecated","url":"https://www.okapi.bot/providers/help-scout-api/breaking-changes/the-mailbox-api-1-0-is-deprecated/"}]}